Job Description

Hostess Job Description

The Host position at Shaker Village is responsible for greeting our guests when they enter our restaurant, seating the guests, and making reservations. Hostess also assist with set up of tables and clearing tables for next seating. Hostesses are the first point of contact for our guests. Hostesses must demonstrate genuine hospitality and the ability to make the guests feel welcome. Hostesses are required to always maintain a professional appearance and demeanor. They must be able to handle guests' concerns without getting defensive or confrontational. Hostess must be able to manage the reservation list and still handle walk in guests with the same level of hospitality.

Duties

Specific duties and essential functions include:

• Greet guests as they enter and thank them when they leave.
• Seat guests promptly while maintaining a good rotation so servers can provide the best service possible.
• Communicate well with coworkers and management to deliver a high level of customer service.
• Must have the ability to multitask while maintaining a friendly and positive attitude.
• Set up and clear tables as needed.
• Demonstrate high level of teamwork to get guests seated in a timely manner without sacrificing hospitality.
• Stay informed on happenings in the Village and be familiar with Shaker Village map to be able to communicate with our guests in a way that enhances their experience.

Standards of Performance

Standards of performance include:

1. Report to work on time as scheduled, in proper uniform and well-groomed as defined by Shaker village policy.
2. Practice good customer service skills i.e. initiative, courtesy, honesty, responsive to guest concerns and professionalism.
3. Demonstrate teamwork by providing assistance to coworkers as needed to achieve high standards of service.
4. Communicate well with management to ensure standards of service and hospitality are met.
5. Demonstrate working knowledge of our menus and specials.
6. Work well with other departments to ensure guest satisfaction.

Qualifications

Qualifications include:

1. Must be at least 18 years of age.
2. High school diploma or equivalent.
3. Friendly outgoing personality with desire to provide a high level of service and hospitality.
4. Neat clean and conservative in appearance.

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