Job Description

Job Description: Commercial Camera and Access Control Service Technician and Installers

Supervisor: Service Manager

Position Summary:

Commercial Only Service or Installation of IP based Cloud and on-premises Camera Systems, Access Control Systems, Burglar Alarm Systems. Primary brands include Avigilon, Verkada, Honeywell, and DMP.

Who We Are:

AT&I Systems is a security integrator providing exceptional service and solutions to thousands of customers throughout South Florida since 2005. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Key Responsibilities:

• Commercial Service and Installation of IP Camera Systems, Access Control and Burglar Alarm Systems.
• Repair equipment utilizing knowledge of electronics and using standard test instruments and hand tools.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Consult with AT&I technical support personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Complete accurate and detailed service reports for customers and AT&I promptly to allow for accurate invoicing and job cost tracking.
• Acts as our customers' best service provider to ensure that AT&I Systems is the customers' first choice for service.
• Executes all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures
• May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.

Knowledge and Skills

• 3+ years servicing Commercial Security Cameras and Access Control Systems preferred.
• High School diploma required; Military training in electronics or Technical School certification is preferred.
• Solid technical skills and experience servicing/installing security cameras, access controls, and alarm systems.
• Experience with Avigilon, Verkada, Honeywell and DMP is a plus.
• Ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as a drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly.

Company Benefits & Compensation

AT&I fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

• Company Holidays and Paid Time Off
• Medical Plan
• 401K Matching Plan
• Competitive salary and compensation plan

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